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NoahFace's Sentiment Analysis capabilities enable you to continuously collect feedback from your front line workers. Listening to this feedback can help you to quickly identify areas of your business where there is discontent, enabling you to make targeted changes to improve harmony, productivity, and retention. In the longer term, continuously monitoring and reacting to worker sentiment can have a positive impact on your customer service, brand reputation, and profitability.
Note: Sentiment Analysis is available to all NoahFace customers on Enterprise Plans.
Sentiment is captured when workers clock out for the day by asking "How did you enjoy your work today?" and inviting comments. You can configure this question and whether comments are optional, required, or only required when sentiment is negative. You can also make the capture of sentiment required only for specific user types (ie: job roles).
Sentiment capture is supported both in the NoahFace iPad App:
As well as in the NoahFace Go mobile App:
To set up sentiment capture, just configure the behaviour of your clock out button on your Access Point Type. For example:
Another example, where only customer service staff are required to record sentiment, is as follows:
For more information on configuring sentiment capture see Kiosk Data Entry or Mobile Data Entry as appropriate.
Sentiment is recorded against each clock out event using a scale of 1.0 (very negative) to 5.0 (very positive), with comments being stored in the Notes field. You can review sentiment as follows:
1. The Sentiment Details report allows you to view all sentiment details and to filter this by site, group, date range, and sentiment range:
2. The Sentiment Details report can also be scheduled to be automatically generated and emailed in either CSV or PDF format. For example, you might like to receive an emailed report of all negative sentiment once per week.
3. You can also view sentiment comments in the Event Details page of the NoahFace Dashboard as follows:
3. Finally, sentiment comments can be automatically stored in the timesheets notes of popular HR and payroll systems, including: UKG Ready, UKG Dimensions, isolved, and KeyPay.
The Sentiment Summary report allows you to view the average and range of sentiment recorded, summarised by:
You can filter this report by site, user group, or date range, and you can then save your preferences and schedule the report to be delivered in either CSV of PDF format.
Reporting on sentiment by user allows you to identify employees within your business that require special attention.
To configure reporting by user, select the Filter button and select Group By User as follows:
The resulting view shows each employee and the range and average sentiment (from 1.0 to 5.0) they have recorded:
Reporting on sentiment by type allows you to identify job roles within your business that require special attention.
To configure reporting by type, select the Filter button and select Group by Type as follows:
The resulting view shows each job role, the number of employees with that job role that have recorded sentiment, and the range and average sentiment (from 1.0 to 5.0) they recorded:
Reporting on sentiment by site allows you to identify work locations within your business that require special attention.
To configure reporting by site, select the Filter button and select Group by Site as follows:
The resulting view shows each site, the number of employees at that site that have recorded sentiment, and the range and average sentiment (from 1.0 to 5.0) they recorded:
